The short version. We ask for an email address because a subscription has to be delivered somewhere, and a name and optional phone number so support can find your order. Payment records are kept because the 7-day refund window depends on them. We do not sell your details, and you can ask for them to be deleted at [email protected]. The full terms follow.
This Privacy Policy describes how Buy IPTV ("we", "our", or "us") collects, uses, and shares information about you when you use our website and IPTV services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide Voluntarily
When you create an account, subscribe to a plan, or contact us for support, you may provide us with:
- Your name and email address
- Billing and payment information (processed securely through our payment providers)
- Any messages or communications you send us
Providing this information is voluntary, but some features of the Service may not function without it.
Information Collected Automatically
When you access our Service, we may automatically collect certain technical information, including:
- Your IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and screen resolution
This information is collected through cookies, server logs, and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process transactions and manage your subscription
- Improve and personalise your experience on our platform
- Send you service-related notifications and account updates
- Send promotional emails and offers — you may opt out at any time by contacting us or using the unsubscribe link in any marketing email
- Respond to customer support enquiries and troubleshoot issues
- Monitor and analyse usage patterns to improve our Service
- Detect, prevent, and address fraud, abuse, and security incidents
- Comply with applicable legal obligations
3. Sharing Your Information
We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Service, processing payments, delivering email communications, or analysing data. These providers are contractually obligated to keep your information confidential and use it solely for the purpose of providing services to us.
Legal Compliance
We may disclose your information if required to do so by law or in response to a valid request from a government authority (such as a court order or subpoena), or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use them to remember your preferences, keep you logged in, and understand how users interact with our Service.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Service. For more information on managing cookies, refer to your browser's help documentation.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: Opt out of receiving marketing communications at any time.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
7. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
8. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information as quickly as possible.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will update the "Effective Date" at the top of this page. We encourage you to review this page periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
10. Related Policies
This Privacy Policy should be read alongside our other legal documents:
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our support team:
Email: [email protected]
Support Page: buyiptv.org/get-in-touch